TTN Fleet Solutions’ “HDAssist” Powers Heavy-Duty Emergency Roadside Assistance for Commercial Auto Insurance Industry
DALLAS, TX — Todd Neiberger, Chief Executive Officer of TTN Fleet Solutions, announced that the company is supporting the ability of Progressive Insurance — the number one truck insurer* — to provide Heavy Truck Roadside Assistance to its commercial auto insurance customers. Progressive Insurance announced the offering of this optional coverage last month.
“Thanks — in part — to support from TTN, our network of heavy-duty service providers, and our service known as ‘HDAssist,’ Progressive can offer roadside assistance coverage — with confidence — in most policy states to commercial auto customers with heavy-duty vehicles, such as tractor-trailers, dump trucks, straight trucks and more.” Nieberger explained.
In March of 2022, Neiberger announced a pilot of TTN Fleet Solutions’ HDAssist service, supporting the ability of insurers to offer policies with specific inclusions, exclusions, deductible amounts, and other rules for covered roadside events. When trucks breakdown anywhere in the U.S., policyholders call a toll-free, dedicated, heavy-duty roadside assistance phone number to request help.
TTN Fleet Solutions expertly manages these events from start to finish. Agents confirm and explain coverage, collect deductibles, and then work directly with policyholders to manage towing and repair — billing separately and collecting payments for expenses not covered by insurance. In this manner, insurers reduce administration while customers benefit from a single point of contact and expert service. With today’s announcement, Neiberger revealed the successful completion of that pilot program.
“What we discovered is insurance companies want to provide heavy-duty roadside assistance for commercial auto insurance policyholders, but — typically — roadside assistance isn’t an internal competency for them. They need a competent partner. We’re experts in that space, and we’ve applied more than a decade of experience to establish a program that lets them provide heavy duty roadside assistance, seamlessly, to their customers. We’re proud to support the nation’s top truck insurer with HDAssist.”
“Our service is available to any auto insurer, claims administrator, or roadside assistance benefit provider who offers heavy-duty coverage — but does not want the administrative burden of managing breakdowns,” Neiberger emphasized. “From initial call through verification of coverage, towing, repair, and payment, we manage the process for insurers and their customers.”
“We’re a heavy-duty breakdown and maintenance technology company,” added Tyler Harden, chief of strategy and product development for TTN Fleet Solutions. “Our agents are trained to understand the needs of insurance customers. Our solution communicates rapidly, conveniently, and accurately with commercial auto policyholders regarding what is covered versus what is not. Think of our service as an immediate ‘claims adjustment.’ Policyholders get quick answers regarding coverage and any amounts they owe. Insurers benefit from an enhanced brand image, along with credit from customers for fast, high-quality, heavy-duty roadside assistance and service.”
“We get drivers and equipment back on the road — regardless of what’s covered and what’s not,” Harden clarified. “We ensure deductibles and other expenses are collected and distributed properly. Our technology makes these transactions clear, quick, and precise — exactly what you’d want if you were a stranded driver, or an owner-operator wanting to reduce downtime and get freight moving again. It’s precisely the type of support an insurer would need to support a heavy-duty, roadside assistance product offering.”
TTN Fleet Solutions helps customers achieve better business results with industry-leading vehicle maintenance and repair technology and services. The company offers emergency roadside assistance, towing and accident management, scheduled maintenance, and contact center solutions. To learn more, visit www.TTNFleetSolutions.com/hdassist.
*Based on SNL Financial’s 2022 national written premium data (for commercial auto) and S&P Global Market Intelligence 2021 national written premium data (for truck). Truck is classified as all For Hire Specialty (FHS) vehicles, all For Hire Transportation (FHT) vehicles, and all vehicles with a Gross Vehicle Weight (GVW) greater than 16,000 lbs. for Tow, Contractors, and Business Auto.