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TTN to Provide Emergency Roadside Services to Mckinney Trailer Rentals

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TTN to Provide Emergency Roadside Services to Mckinney Trailer Rentals

September 25, 2019

ARGYLE, Texas–(BUSINESS WIRE)–Jim Coffren, Vice president of Sales for TTN Fleet Solutions, announced today that the company would begin providing Emergency Roadside Services (ERS) to Mckinney Trailer Rentals, effective immediately. Specifically, TTN will provide overflow, night and weekend support to Mckinney’s internal maintenance team, which offers maintenance and ERS services to its customers.

“Mckinney Trailer Rentals is a growing organization,” Coffren began. “They’re emerging as one of the prominent trailer leasing and rental companies in the industry. As Mckinney expands, they will continue to provide exceptional support to their customers, and we are glad Mckinney selected TTN as a service provider.”

“The support of customers is at the forefront of our concerns,” confirmed Dave Tavares, President of Mckinney Trailer Rentals. “Our intention was to find the right partner to ensure that we met our customers’ needs. We were attracted to TTN Fleet Solutions due to the sophistication of their technology, the expertise of their people and their convincing response to our careful RFP process.”

TTN is an industry leader at ERS, managing breakdown events to ensure the right providers are assigned, services are performed as requested, and no more time, labor or materials are used than necessary. The company also ensures accuracy by auditing every invoice they manage.

“We were two weeks away from signing up with a different provider,” explained Dean Magistrale, Director of Maintenance for Mckinney Trailer Rentals. “What we saw at TTN truly stopped us in our tracks. Their people and processes, along with their unique approach to ERS event management resonated with us. We’re confident they can help us scale our business.”

Added Josh Dill, Director of Business Integrations for TTN Fleet Solutions, “Mckinney Trailer Rentals has an in-depth understanding of their ERS events which makes this relationship a seamless fit for TTN. That made it very easy for us to replicate their complexity and deliver a solution custom to their need. We’re excited about the relationship, and we’re honored that Mckinney allowed us to present our solution.”

TTN Fleet Solutions helps customers achieve better business results with industry-leading vehicle maintenance and repair technology and services. The company offers emergency roadside assistance, towing and accident management, scheduled and preventive maintenance, and call center solutions. For more information, visit www.ttnfleetsolutions.com or call (800) 825-4138.

Mckinney Trailer Rentals, headquartered in Brea, California, is a leading provider of equipment rentals and leases in the Western United States and Texas. Mckinney has been supplying customers with quality equipment and service for over 30 years. With 15 branch locations in Washington, Oregon, Colorado, California, Arizona and Texas, the company offers an extensive fleet of dry vans, refrigerated trailers, flatbeds, curtain vans, chassis and storage trailers.

For more information, visit MckinneyTrailers.com or call (800) 355-4973.


Contacts
Media Contact:
George Carson
PR Representative
TTN Fleet Solutions
(330) 342-8000

Anatomy of a breakdown: how one company manages all ‘touch points’

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Anatomy of a breakdown: how one company manages all ‘touch points’

The ‘gig economy’ is growing for fleet maintenance

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The ‘gig economy’ is growing for fleet maintenance

TTN Announces Marketing Partnership with Diesel Laptops

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TTN Announces Marketing Partnership with Diesel Laptops

August 15, 2019

ARGYLE, Texas–(BUSINESS WIRE)–Tyler Harden, Vice President, Service Provider Network at TTN Fleet Solutions announced today that the company has entered into a strategic marketing partnership with Diesel Laptops.

“Diesel Laptops and TTN Fleet Solutions serve the same industries, and we’re leaders in our respective crafts,” Harden explained. “This relationship enables TTN to provide leading diagnostic tools and equipment along with related support and training to the towing and repair professionals within our network.”

“We recognized diagnostic equipment can be a challenge for our service providers,” Harden continued. “So we worked with the team at Diesel Laptops to create a special ‘TTN package.’ This kit will offer a comprehensive solution for over-the-road diagnostics and will serve as a huge value to providers by enhancing the overall customer experience. With this in the hands of our providers’ technicians, they’d be viewed as premier providers within our network.”

Tyler Robertson, Chief Executive Officer of Diesel Laptops also commented, “TTN and Diesel Laptops have common goals in mind – To help our customers reduce costs, increase productivity, and increase vehicle uptime. We are excited to work with TTN and their service providers by giving them access to high quality diagnostic tools, service and parts information, technician training, and live diesel technicians to call for assistance.”

TTN Fleet Solutions will begin marketing and providing its Diesel Laptop tool and equipment packages to its provider network effective immediately. For more information, providers can contact Harden at (817) 380-3818, or by email at vendors@ttnfs.com.

TTN Fleet Solutions helps customers achieve better business results with industry-leading vehicle maintenance and repair technology and services. The company offers emergency roadside assistance, towing and accident management, scheduled and preventive maintenance, and call center solutions.


Contacts
Media Contact:
George Carson
PR Representative
TTN Fleet Solutions
(330) 342-8000

Shawn Houshmand Joins TTN as Chief Technology Officer

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Shawn Houshmand Joins TTN as Chief Technology Officer

August 6, 2019

ARGYLE, Texas–(BUSINESS WIRE)–Jeff St. Pierre, President and Chief Executive Officer of TTN Fleet Solutions, announced today the hiring of Shawn Houshmand as Chief Technology Officer. Reporting directly to St. Pierre, Houshmand will oversee technology operations, architecture, design and development at TTN.

“Shawn’s consulting background combined with his experience as a technology leader for some of the nation’s largest and best-known brands will help TTN elevate and enhance our position as an innovator within the transportation maintenance industry,” St. Pierre explained. “As our service offering becomes increasingly automated and technology enabled — and as we add self-service tools and options to our business model — Shawn’s expertise will be invaluable to TTN and our customers.”

“Like many industries, ours is transforming. It’s becoming more Internet-enabled and data dependent,” St. Pierre continued. “Shawn understands how to connect technology and data in a way that provides meaningful benefit to our customers. Technology has always been a strategic advantage of TTN, and the addition of Shawn will make us even more competitive in that regard.”

Prior to joining TTN, Houshmand served as Chief Executive Officer of H&H Consulting. Before that, he served in a variety of strategic, technology-based roles for companies including American Airlines, Capital One, and Kodak. His experience includes software architecture and design within a variety of industries, such as manufacturing, construction, and financial services.

“I’m looking forward to developing, releasing, overseeing, and improving game-changing software in the transportation maintenance space,” Houshmand said. “What we’re working on today has the potential to supercharge our own operations and, eventually, revolutionize the way our clients manage processes surrounding breakdowns, maintenance, and repairs. It’s an exciting time to be with TTN.”

Houshmand lives in Dallas, Texas with his wife, Shokooh.

TTN Fleet Solutions helps customers achieve better business results with industry-leading vehicle maintenance and repair technology and services. The company offers emergency roadside assistance, towing and accident management, scheduled and preventive maintenance, and call center solutions.

For more information, visit www.ttnfleetsolutions.com or call (800) 825-4138.


Contacts
Media Contact:
George Carson
PR Representative
TTN Fleet Solutions
(330) 342-8000

Tyler Harden Joins TTN as Vice President, Service Provider Network

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Tyler Harden Joins TTN as Vice President, Service Provider Network

July 8, 2019

ARGYLE, Texas–(BUSINESS WIRE)–Jeff St. Pierre, President and Chief Executive Officer of TTN Fleet Solutions, announced today the hiring of Tyler Harden as Vice President, Service Provider Network. Reporting directly to St. Pierre, Harden will guide the company’s efforts to maximize customer service by continuing to build and refine TTN’s service provider network.

“Tyler’s proven ability to lead and grow businesses in the transportation towing, repair, and maintenance space — along with the strong and valuable relationships he developed while creating and launching a first-of-its-kind captive insurance program for the heavy duty towing industry — will benefit TTN Fleet Solutions as we continue to strengthen what is already the nation’s most reliable network of service providers,” St. Pierre said. “He’s a proven entrepreneur, and we’re pleased to add his enthusiasm, energy, and expertise to our team.”

“I grew up in the heavy duty towing industry and learned old-school business principles from my father and grandfather,” Harden explained. “I started in the shop of my family’s business, Jim’s Towing Service. Eventually I became Vice President of the company and operated its three divisions — Towing & Recovery, Transportation, and Fleet Maintenance — under the brand JTS Truck Repair.”

St. Pierre added, “In a challenging market, Tyler grew the business by more than 40% in less than 36 months, building a leadership team on the ground that allows for the continued growth and operation of the company today.”

TTN Fleet Solutions partners with towing, repair, and maintenance businesses to serve the needs of its customers. The company negotiates with providers to establish fair and competitive rates and terms. Providers who perform well benefit from greater revenue, faster payment, and a consistent source of business opportunity as network members.

“There are exciting things coming soon from TTN Fleet Solutions,” Harden said. “I’m looking forward to being a part of it. We’re expanding rapidly, adding new technology, and continue to raise our profile in an industry that’s also expanding. I’m pleased to have this opportunity with TTN.”

TTN Fleet Solutions helps customers achieve better business results with industry-leading vehicle maintenance and repair technology and services. The company offers emergency roadside assistance, towing and accident management, scheduled and preventive maintenance, and call center solutions.

For more information, visit www.ttnfleetsolutions.com or call (800) 825-4138.


Contacts
Media Contact:
George Carson
PR Representative
TTN Fleet Solutions
(330) 342-8000

Todd Neiberger Joins TTN as Chief Financial Officer

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Todd Neiberger Joins TTN as Chief Financial Officer

June 17, 2019

ARGYLE, Texas–(BUSINESS WIRE)–Jeff St. Pierre, President and Chief Executive Officer of TTN Fleet Solutions, announced today the hiring of Todd Neiberger as Chief Financial Officer. Reporting directly to St. Pierre, Neiberger will oversee strategic growth and mergers and acquisitions for the company — along with managing accounting, reporting, and financial planning for TTN.

“Todd’s diverse leadership experiences line up well with where we are in the lifecycle of our business,” St. Pierre explained. “Poised to enter a new phase of entrepreneurial and technological expansion, we’ll benefit from not only his financial background, but also his experience managing growth and developing teams.”

“We’re growing rapidly, expanding our services, and reaching more customers than at any point in our history,” St. Pierre continued. “We expect that to accelerate as we introduce new products and services over the next 12 months, and we’ll benefit from Todd’s strong, executive leadership as the needs of our business and the impact we have on our industry continue to intensify.”

Prior to joining TTN, Neiberger served for seven years as Chief Financial Officer of Magpul Industries, headquartered in Austin. Prior to Magpul Industries, Todd was the Chief Financial Officer of Kroll Factual Data for 16 years. His experience includes managerial and executive positions at both private equity and publicly held companies ranging in size from $65 million to $455 million in revenue. Neiberger has proven leadership in building high performing companies with strong EBITDA growth.

“I’m looking forward to contributing to the continued growth of TTN Fleet Solutions,” Neiberger said. “When I look at what’s ahead for this company, I see an organization with the potential to dominate the transportation maintenance and repair space with a significant, technology-based, competitive advantage. That’s something I’m very much looking forward to being a part of.”

Neiberger lives in Argyle, Texas with his wife, Lisa Neiberger, and their three daughters, Alyssa, Emily and Payton.

TTN Fleet Solutions helps customers achieve better business results with industry-leading vehicle maintenance and repair technology and services. The company offers emergency roadside assistance, towing and accident management, scheduled and preventive maintenance, and call center solutions.

For more information, visit www.ttnfleetsolutions.com or call (800) 825-4138.


Contacts
Media Contact:
George Carson
PR Representative
TTN Fleet Solutions
(330) 342-8000

What Drivers Want Most

If you operate a call center -- or if you have a partner who does -- taking care of drivers is a top priority. Here's a closer look at how TTN lets drivers know they matter.

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Improving Your Call Center Is an Easy Way to Improve Driver Experience

Here’s What Drivers Want from Your Call Center

The transportation industry’s shortage of drivers reached a record high in 2018 and won’t be much different this year. So thoughtful companies are asking TTN, “What can we do to increase driver retention by enhancing the experience of our drivers?”

We’re glad you asked.

First, you should know that a majority of callers are dissatisfied with call center service. How many? According to a recent study from Forrester Consulting, that number is a staggering 54%.

What do they want?

When drivers call, they want to be treated like customers. According to the same study, callers’ priorities are to talk with a skilled agent and to have their issues resolved. Here’s what they asked for, specifically:

  1. “Resolve my problem quickly.”
  2. “Answer the phone quickly.”
  3. “I want to speak with a real person.”
  4. “I want access to information about my problem.”
  5. “I want an agent based in the country I’m calling from.”
  6. “I want to be treated with respect.”
  7. “Give me multiple ways to reach out for help when I need it.”
  8. “When I call, I want the agent to have access to all my information.”
  9. “Agents should be easy to interact with.”
  10. “I want my details recognized.”
  11. “Agents should have good communication skills.”

So how can you give that to them?

The solution requires a combination of automation, technology, and human interaction.

At TTN, we begin with the human element.

Our agents are qualified, knowledgeable diesel technicians and skilled, professional communicators. No one answers the phone in our call center without first completing a rigorous training program. Our training requires not only a sophisticated understanding of the industry and equipment we’re supporting, but also of our field-tested and proven methodology for customer service.

If you’re putting just anybody on the phones, your relationships with drivers are at risk.

Next we add call center management software engineered to speed interaction and automate resolutions. The ability to answer and resolve problems quickly allows call center agents to move on to the next caller, which is important for drivers who want to feel cared about, taken care of, and important. It’s also important for our client companies, who want drivers and equipment back on the road, quickly.

Here are a few more tips for improving call center service:

Avoid Repeats. When there is a problem, drivers want to tell their story just once. They don’t want to repeat it multiple times to multiple agents.

Personal Service. It used to be that a fast response was enough. But with all the improvements in customers service that people experience elsewhere in their lives, more drivers than ever expect their experience to be personalized.

If your call center is treating drivers like case numbers rather than people, then that must stop. If your call center can’t deliver both speed and personalization, then you’re losing the battle to give drivers what they want.

Skip the Voice Response System. Voice response systems are a significant source of frustration. If you’re using one to service drivers, then you’re doing the opposite of what drivers want.

Give Consistent Answers. Your driver service methodology should include a mechanism for ensuring that drivers will receive the same answers regardless of whom they speak with in your organization. Anything else is irrational and will result in poor driver service.

If you’re in the transportation maintenance business, it’s likely that none of this information will surprise you. Yet it’s also likely that demands on your time, resources, and personnel don’t always allow you to focus on driver service the way you want to. Meeting driver expectations for call center service, though, will lead to greater retention, lower costs associated with turnover, and keep your assets on the road, more often.

Let us know if you’d like help from TTN.


Sources: TTN, Forrester Consulting, American Trucking Association